COVID-19 Advice, Guidance & Support

COVID-19 General Guidance, Advice Regarding Prevention and Treatment

General advice about information regarding COVID-19

Provides useful information regarding COVID-19 infection, identification of symptoms and what to do if you suspect you have the infection - for thoughts about prevention and strengthening yourself follow advice on our link COVID-19 Prevention and Self Management and for mental health read information provided by NHS Online

Stay at home: Guidance for households with possible coronavirus (COVID-19) infection

Main messages regarding staying at home (self isolation), how to observe it if you live with a family (especially you have vulnerable person living with you) and what one should do when staying home

Social Distancing: Guidance for everyone in the UK to help prevent spreading of infection

Guidance for everyone and how to identify at risk groups, provides links for employer guidance - social distancing, hand washing and healthcare related appointments.

NHS Test and Trace Service

  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, and also includes targeted asymptomatic testing of NHS and social care staff and care home residents
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

Please follow links below to learn more about Test and Trace Service and how to use it

Government's information regarding Test and Trace Service and how it works 

Sign up to use Test and Trace Service

Local Testing Sites and Information: please visit Souampton City Council's website on the link as follows: Southampton City Council Corona Virus Response

Self Isolation and Shielding

Social Shielding: Guidance on protection people defined on medical grounds as extremely vulnerable from COVID-19

Identification of severely vulnerable people, what is shielding and what can family members do if they have an extremely vulnerable family member. 

Please follow link below if you need to register yourself on government's database (having received a letter from government or you consider yourself as vulnerable)

Latest update from Government comes into effect from 1 June 2020

In summary the changes are:
  • The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June but from 1 June, they can spend a short period of time outdoors each day with members of their household, still maintaining 2 metre distance from others.
  • If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.
  • Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.
  • The support for shielded people remains in place and unchanged.

The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June 2020. 

Looking for help while Self Isolating or Shielding

Local Support Provided by Southampton Voluntary Services (SO:Linked)

SO:Linked has been set up to help people navigate around the many activities across the city and to support the endeavours of organisations and group of all sizes. It is jointly funded by Southampton City Council and NHS Southampton City Clinical Commissioning Group. 

Community Support Hub and Dedicated Helpline

Southampton City Council has launched a Community Support Hub and a dedicated helpline - 023 8083 4800 - to ensure that the most vulnerable people across the city have access to the support they need.


If you are looking for help to collect your prescription while you isolate at home? Remember to first ask your family and friends for help, but if you are one of the shielded or vulnerable groups with no one to collect your prescription from the pharmacy, please call Saints Foundation: 023 8071 8668

You also welcome to visit Hampshire Country Council's website that provides general information, advice and support for vulnerable people, including those who have been shielding.

What to do if you catch the infection

Key message is to stay at home and contact 111 service for initial advice Do Not Go to GP, Pharmacy or Hospital.

Click on the following link for information on the NHS UK website: Self Managing Respiratory Tract Infection in General  or visit information pages we have provided on our website.

COVID-19 Infection in Children

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to national online advice link for advice or contact 111 or your GP. For information about crying babies visit this link for crying babies. If your child is severely unwell call 999 or go to ED.