News

Practice Updates

Blood Test Service: Blood Test Arrangements for Adults over 16 years age

Southampton General Hospital is offering blood tests to people aged over 16 years on site - for further information please read below

All appointments must be booked in advance. You can book or amend an appointment online at: https://patientbooking.uhs.nhs.uk, or call: 023 8120 4877.

Children’s blood tests have not changed. These are available at Southampton General Hospital, Butterfly Room, and can be booked via 023 8120 2024

Please be patient. Please be kind

Why are GP Practices still working differently?

Things are getting back to normal - why isn't my GP?

The pandemic is not over yet and the modelling suggests that COVID is continuing to spread. We are trying our best to maintain a balance of protecting  our patients particularly those who are vulnerable from unnecessary exposure to risks, we are able to do so by minising physical visits to the practice, maintaing social distance and observe strict measures of infection control.

How are practices working now?

All patients are being offered telephone consultations - this means that you are able to receive care when needed and we are able to offer face to face consultations to those who need physical examination or make sure face-to-face appointments are reserved for those who really need them. We are able to offer video consultations where appropriate. Our system has helped us to ensure that everyone get the type of appointment they need and you don't have to travel to the surgery if it is not necessary. Our experience suggests that in many cases we are able to effectively offer treatment after telephone consultation. We are also able to offer an appointment for face to face consultation that esures we can see you within recommended guidance for infection prevention and control. 

What is Triage?

The doctor will assess all the information from every phone query and eConsult and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist etc.

What is eConsult?

eConsult is an online way of contacting your doctor to get help and support. There is lots of information that you can use to help yourself too.

Find out more by watching this video: https://www.youtube.com/watch?v=1fGEpzrgAJc 

Why do reception staff ask personal questions?

GP reception staff are vital members of the practice team and treat all information as confidential. They ask questions to ensure that patients are directed to the best support, within and outwith the practice. They are trained to ensure patients are able to seek advice from their GP or nurse in a timely way and by asking the reasons for your contact they are able to prioritise your request and inform relevant team member to attend to it in good time.

Where else can I get help?

Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too.

You can also contact Minor Eye Conditions Service to seek advice about eye symptoms for further information please follow link as follows - https://www.cheviotroadsurgery.nhs.uk/minor-injury--illness 

Learn more about using appropriate services in the time of need by following link below

Use the Right Service

What about emergencies?

If it is a genuine medical emergency then you should call 999 and ask for an ambulance.

If you need emergency care but are not in imminent danger then you should call 111

Please be patient

Primary Care Teams have been on the frontline and have been working incredibly hard throughout the pandemic. We really are doing our best to help you.

Just like you we want to get back to as close to normal as possible as soon as possible, but we are not there yet.

Infection Control 27 January 2022

As a GP practice, we care for some of the most vulnerable people in our communities. To help keep us all safe when you visit us, please continue to:
•    Wear a mask or face covering (unless you are exempt)
•    Wash your hands or use hand gel provided at the practice
•    Keep a safe distance from others
We want to thank everyone for your continued support as we all work together to provide the best possible care and still keep you, and our staff, as safe as possible.

Monkeypox

Signs and symptoms of monkeypox?

In the first 5 days of manifestation of the infection, patients experience 'flu-like symptoms including:

  • Fever
  • Headache
  • Muscle aches
  • Back pain
  • Malaise (lack of energy)
  • Swelling of lymph glands in the areas of neck, armpits and groin

Note: The presence of lymph glands is the key symptom which differentiates monkeypox from chickenpox.

  • It can take up to 12 days for these 'flu-like symptoms of monkeypox to develop from the initial exposure to the virus. These symptoms usually last 14 to 21 days.
  • After this period, a rash, similar to that seen in chickenpox, develops; predominantly on the face, but possibly also occurring on the palms and soles. The rash appears as as spots with a flat base 2–5 mm in diameter, which change to vesicles (small fluid-filled blisters) and then crust over. The rash usually lasts approximately 10 days or more.
What is the treatment for monkeypox?

There are no specific treatments or vaccinations currently available for monkeypox. As with chickenpox, children are more likely to suffer from monkeypox than adults; most fully recover after 21 days without scarring of the skin.