Cheviot Road Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

At Cheviot Road and Shirley Avenue, we are committed to using technology that supports our clinicians while maintaining the highest standards of patient care, confidentiality, and information security.

To help improve the quality and efficiency of clinical documentation, our clinicians may use Heidi Health AI Scribe during consultations. Heidi Health is an artificial intelligence (AI) tool that assists clinicians by generating clinical notes from the conversation that takes place during your appointment. The clinician carefully reviews, edits where necessary, and approves all notes before they become part of your medical record. The AI does not make clinical decisions or replace the judgement of your healthcare professional.

Using Heidi Health can provide several benefits, including:

• Allowing clinicians to spend more time focusing on you rather than typing during the consultation.
• Supporting more accurate and comprehensive clinical documentation.
• Reducing the administrative burden on clinicians, enabling them to dedicate more time to patient care.
• Helping clinicians maintain eye contact and engage more naturally throughout your appointment.
• Improving the consistency of consultation records while ensuring every note is reviewed and approved by your clinician. We understand that some patients may prefer not to have AI-assisted documentation used during their consultation. If you do not wish your clinician to use Heidi Health AI Scribe, please let them know at the beginning of your appointment. Your preference will be respected, and your consultation will continue as normal, with your clinician recording notes using their usual methods.

Your decision will not affect the care or treatment you receive in any way.

The confidentiality and security of your personal information remain our highest priority. Heidi Health is designed to support NHS healthcare professionals and operates in line with strict data protection and information governance requirements. Any clinical notes generated are reviewed and approved by your clinician before being added to your medical record.

If you have any questions about the use of Heidi Health AI Scribe, please speak to your clinician or contact the practice for further information.