Safeguarding Vulnerable People

We also support local and regional campaigns (poster) to support people who are victims of domestic abuse.

You can download relevant posters for more information opposite.

Provided below is information regarding useful services that might also be able to help and offer support.


Who can help?

Urgent Help: if you feel you need help urgent then useful contact details can be found on the link as follow - in an emergency.

Relevant contact details to report domestic violence or abuse:

  • if you or person are in danger please call 999
  • If you think a crime has been committed phone the police on 101

yellow door

Preventing and responding to domestic and sexual abuse - Yellow door offers a wide range of specialist therapeutic, support & prevention services to anyone at risk from or affected by domestic abuse, sexual violence/abuse or other forms of interpersonal harm.


Tel: 02380636313 (Wednesday 4-7pm)

Safeguarding Adults

Please use relevant contact numbers depending on the area where you or the person you wish help as follows

Southampton: 023 8083 3003 out of hours - 023 8023 3344.

Hampshire: 0300 5551386 out of hours - 0300 5551373.

Portsmouth: 023 9268 0810 same number out of hours.

Isle of Wight: 01983 814980 out of hours - 01983 821105

Confidential whistle blowing helpline 0800 0724725.

if you are in Hampshire area and need advice please call 24 hours advice line 03300165112 or National Domestic Abuse Helpline on 08082000247.

If you are worried about any person over the age of 18 years and have concerns you wish to discuss then please contact Adult Social Care at Southampton City Council.

Email:, Telephone: 023 80833003

In writing:  Adult Social Care, Southampton City Council, Civic Centre, Southampton, SO14 7LY.

Safeguarding Children

If you are worried about any person under the age of 18 years and have concerns you wish to discuss then please contact Children & Families' Social Care at Southampton City Council.

Email:, Telephone: 023 80833336 (out of hours 023 80233344)

In writing: Children & Families' Social Care, MASH (Multi Agency Safeguarding Hub), Civic Centre, Southampton, SO14 7LU

Click here for Electronic reporting form.


Childline offers help and useful resources for anyone under 19 in the UK with any issue they’re going through. They are willing to talk about anything - whether it’s something big or small, they have trained counsellors to support children, their parents or relatives.

You can also seek further advice and support from Child Line 08001111 or click here to visit their online tools.  

Child Exploitation

If you are concerned about child exploitation you can report it to Child Exploitation and Online Protection serviceClick here to access their electronic referral form.

If you are unsure and want advice on who to contact please call Aurora New Dawn during office hours 023 9247 9254

Aurora New Dawn: It is a registered charity giving safety, support, advocacy and empowerment to victims and survivors of domestic abuse, sexual violence and stalking. 

Emergency Helpline Available 24/7: 02394216816

Sexual Abuse and Organised Crimes

he National Crime Agency leads the UK’s fight to cut serious and organised crime, protecting the public by targeting and pursuing those criminals who pose the greatest risk to the UK. You can report a crime using information below - In an emergency always call 999.

To report non-urgent crime please call your local police on 101.

You can also report crime anonymously to Crimestoppers online or by calling 0800 555 111.

Contact National Crime Agency: 

Police: Hants police are concentrating operational efforts on high harm areas such as child safety and the safety of those most vulnerable such as domestic abuse victims during this lock down period.  The force is able to meet its current commitments but in relation to Modern Slavery Human Trafficking this has had an obvious knock on effect as all resources are being pulled to support front line emergencies and maintain operational efficiency.  Risk assessments will be completed and decisions made on contact with any potential victims but maintaining safety will remain paramount.  Officers and staff have been issued with the national Government’s health advice and receive regular updates as the situation develops. 

Southampton City Council: Provides useful information about local services who can provide helpful advice related to domestic or sexual abuse. 

The Hampton Trust: The Hampton Trust is one of the most respected and innovative UK providers of work in the field of domestic abuse and more recently wider criminal justice responses. They are committed to rebuilding lives by addressing the root cause of domestic abuse and criminality.

Telephone: 023 8000 9898

Barnardo’s Independent Child Trafficking Guardian Service: The team are still taking referrals via their 24/7 support line and secure email and are using creative ways to stay in contact with the young people on their caseload, such as different communication Apps, video chat and sending out of welcome packs for new arrivals into their Service that they are no longer able to see face to face at this time.  Film leaflets have been developed in different languages for new young people coming into the Service.  One or more weekly video sessions are being completed with vulnerable young people being supported within the Service.  The team are also looking to develop webinars for professionals on useful topics as guidance.

The Medaille Trust: Staff are still working face-to-face with clients in all safe houses.  They are in the process of reviewing the critical stage plan which will have a massive impact on clients if they need to completely lock down, they have set up skype sessions if they are all working from home and a buddy system if they are unable to attend the houses.  They have advised that they are in real need of more laptops and smart phones for clients so staff can make sure they are seen whilst doing welfare checks.

Love146: The teams are trying to get PPE equipment for safe direct working, whilst still following national Government health advice for direct contact with young people.  Staff are also using social media Apps to maintain contact with young people and delivering food parcels of items they have been unable to get hold of.  Group online fitness, ESOL and craft sessions are also in the process of being delivered.

Two Saints: Currently the team is managing well, the focus is on rough sleepers being accommodated with ongoing support available. Risk management plans are still in place to highlight any safeguarding concerns.

Migrant Help: Their telephone helpline (0808 8010 503) continues to be open 24/7 and is free for all asylum seekers in the UK. Most of the operators are now working from home, the hope is that the measures undertaken will mean they can maintain a full complement of staff.  Their offices based in the initial accommodation have adopted new ways of operating. Most advisers are based at home, however they continue to maintain presence in the offices. The majority of appointments will be undertaken by phone and they will only offer face to face appointments where absolutely necessary. Translated information has been prepared to advice those within the initial accommodations on how they can contact the respective offices and receive the support they need.

Prevent Extremism: NOTICE, CHECK, SHARE


The way radicalisation manifests it self can be very dependent on the individual and changes in behaviour should not be viewed in isolation and one should avoid making assumptions. However, some change that can indicate possible radicalisation are as follow:

•Spending increasing amounts of time online;

Hostility towards others and distancing from family and friends;

•Becoming increasingly secretive or suddenly unwilling to discuss personal views;

•Increased levels of anger, grievance and injustice;

•Talking as if from a script and/or expressing in adivisive ‘them and us’ manner;

Physical signs i.e. tattoos, dress and/or possession of extremist materials;

•Using extremist terms or expressing the values of extremist or terrorist organisations.