Patients Charter
We Will:
- See patients who require urgent appointments on the same day.
- Provide appointments with your own doctor, where possible
- Be open, with restricted hours, at weekends. Details will be available on the recorded telephone message
- Operate a practice Complaints Procedure
- Always endeavour to treat you with courtesy and consideration
We would like you to:
- Normally request home visits by 11:00
- Remember that night visit requests, between the hours of midnight and 7am, should be for serious medical emergencies only.
- Inform us if you change address or telephone number etc
- Make constructive suggestions for improving the service we provide.
- Always endeavour to treat us with courtesy and consideration.